|Our No Hassle Return Policy is simple and easy - if you are unhappy with
something you've bought from us, you can return it within 15 days of
delivery. For details, read the policy below.
Non-defective merchandise returns:
- If your item came to your doorstep damaged,
or if there is a problem with the order, please contact us
immediately. While we ship everything insured, if your order is damaged
we prefer to replace parts rather than file a claim (it is a lot
- If you received the wrong product, we will correct the issue and pay shipping both ways.
- All items represented at Paracord Store are covered by a manufacturer's warranty. If the product is defective,
most manufacturers prefer or require that you contact them directly.
However, if you are not satisfied after working with the manufacturer,
we can intercede on your behalf.
you do not like the item, we accept returns for 15 days from the date
of the delivery, unless otherwise noted in the product description.
can not process or accept returns that are not authorized in advance.
We operate out of several warehouses, and require returned items to be
sent back to the correct location with the Return Authorization Number
clearly identified on the package. We will not accept delivery of
returns that have not been authorized in advance. If a product is
returned without prior authorization, we are under no obligation to
provide the product back to you or to provide a refund.
- You are responsible for shipping charges, unless the item received was the wrong product, defective, or damaged.
you'd like to return something, it must be unused, in the condition you
received it in. It should also be complete with all warranty cards,
original box, and instructions.
- Non-defective items that are returned in used condition will be held for one week so you may arrange shipping back to you.
charges, including our shipping costs associated with "shipping
included" and "free shipping" offers, are not refundable.
- 5% restocking fee will be deducted from your refund.
must notify us that you would like to return your item. Please wait for
our response, which will come in less than 24 hours. We operate from
several locations, and need to provide specific shipping instructions
for your return. As with all of our communications, return instructions
are sent in a timely fashion. Products returned without prior
notification will be subject to a restocking fee up to 15%.
- All Refunds will be issued to the original method of payment used (original credit card, PayPal, etc...).